Authorised Service Centre (ASC) Supervisor

Engineer CAM

Field Service Technician

Civil Engineer

Technical Customer Support

Technical Customer Support  Specialist

Electrical Prototyping Technician

Field Support Technician

Responsibilities: <ul><li>Provision of support to and monitoring of work completed by ASCs to drive optimal consumer satisfaction;</li><li>Ensure adequate service coverage by ASCs throughout QLD where EHP appliances are sold</li><li>Complete regular site assessments as scheduled, ensuring test equipment and tools are functioning efficiently and licenses &amp; invoicing / documentation produced &amp; held meet EHP compliance &amp; legal standards</li><li>Ensure service calls are completed and investigate consumer complaints, including Alleged Incident Reports (AIRs)</li><li>Provide feedback to enable efficient service provision and fair &amp; speedy resolution</li><li>Review ASCs’ changeover &amp; warranty trends and monitoring of spare parts returned to EHP (under warranty) to ensure effective controls are in place</li><li>Provide feedback on market and competitor trends with regards to service</li><li>Facilitate the appointment and cessation of ASCs</li><li>Delivery of technical &amp; warranty training to ASCs &amp; SPDs.</li><li>Ensure technical knowledge is kept up to date by attending relevant briefings, training &amp; reviewing necessary materials, manuals etc.</li></ul> Requirements: <ul><li>Supervisory /team leadership experience ideally servicing whitegoods appliances</li><li>Some trade knowledge or technical background would be ideal</li><li>Current technical licenses (i.e. electrical, gas etc.)</li><li>Current valid Queensland drivers’ license</li><li>Working knowledge of Microsoft Office (Email, Word, Excel)</li></ul> Competencies: <ul><li>Agile - Both reactive and proactive, you work efficiently and flexibly to deliver results.</li><li>Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions.</li><li>A completer - You start and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way.</li><li>Customer focused - You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.</li><li>Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your goals.</li><li>Results-driven - You aim to fix any issue the first time, following up as needed to reach a resolution that satisfies the customer.</li><li>A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.</li><li>Positive influencer – You are capable of influencing ASC management/owners around service delivery, consumer expectations and labor rates set out by </li></ul>

Responsibilities: <ul><li>Preparation 3d models using part drawings in Uni-Grapics, Tebis v3.4R5C1, CatiaV5R17</li><li>3D and 2D NC program generation using Tebis &amp; UG Nx 6.</li><li>Decide of manufacturing Strategy.</li><li>Give guidance to die designer about the mfg. Possibilities.</li><li>Support to CNC machine shop for problem solving.</li><li>NC Programming of checking, welding and assembly fixtures die casting molds’.</li><li>Schedule Adherence</li><li>Reduction in rework</li><li>Reduction in conversion hours</li><li>Cost saving through savings</li></ul> Requirements: <ul><li>Experience (years): 5-6 yrs.</li><li>Industry Preferred: Engine, Automobile, Engineering</li><li>Qualification: BE Mech / PG Diploma in Tool Design with CAD background</li><li>Competencies: Self Starter, Team Player, positive attitude Flexible.</li><li>General Requirements: Should be able to work in diverse teams, should be able to handle immediate requirements.</li><li>Functional Competencies / Skills critical for the job:&nbsp;</li><li>Knowledge of Die Design</li><li>Knowledge of Sheet Metal Formability</li><li>Hands on experience on Catia V5</li><li>Knowledge of Method Plan/Die layout Design</li><li>Names of Companies from where we can get this talent: Auto companies, Auto Ancillary companies</li></ul>

Responsibilities: <ul><li>You will be responsible for troubleshooting and repairing a wide variety of appliances, providing our customers with a remarkable consumer experience each and every time.</li><li>You will primarily be on the road responding to consumer service calls assigned to you via our Service Allocation Team.</li><li>Provide service and customer support during field visits or dispatches.</li><li>Manage all on site installation, repair, maintenance and test tasks</li><li>Produce timely and detailed service reports</li><li>Managing on average 7 jobs per day, you will be required to diagnose and repair domestic appliances, completing administration on your company issued Tablet</li><li>you will assist other Technicians with larger jobs, at all times providing a high level of customer service, ensuring all equipment is tested and calibrated in accordance with industry standards</li></ul> Requirements: <ul><li>Customer Focused – You pride yourself on effectiveness and customer care service, making certain that our customer is completely satisfied.</li><li>Self – Motivated - You are determined &amp; committed to achieving results.</li><li>Empathy – You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.</li><li>Adoptable – You demonstrate a flexible and solution focused mindset, adapting quickly to different people and situations.</li><li>Organised – You set the pace and the priorities, and then you bring methodical approach to meting your daily goals</li><li>Acumen — YOU thrive on solving complex fault/diagnostic errors, providing the best outcome in a timely and cost efficient manner for the consumer.</li><li>Innovation &amp; Curiosity — You appreciate the importance for development, attending training and business communication sessions.</li><li>Experience in troubleshooting &amp; repairing wide variety of appliance</li><li>Holding a restricted or full refrigeration license</li><li>Holding a Queensland gas work license</li><li>Holding a restricted Air Conditioning license</li><li>Holding a Queensland gas work servicing license</li><li>Holding a Gas work license hydrocarbon refigerant</li><li>Holding a Australian driving license</li><li>Holding a Queensland restricted electrical license (Disconnect / Reconnect)</li><li>Experience in dealing with customers</li></ul>

Responsibilities: <ul><li>Responsible for designing, constructing and managing various construction projects such&nbsp;as roads, building, tunnels, bridges and other</li><li>Forecasting design and construction timeline</li><li>Ability to multitask effectively</li><li>Practical experience in Project Work would be an advantage</li><li>Experience in Construction Management would be an advantage</li><li>Experience in working with and for Swiss communities or municipality&nbsp;</li></ul> Requirements: <ul><li>At least 4-5 years’ experience in engineering firm IS A MUST</li><li>German language is a MUST</li><li>Knowledge of the Swiss Technical Standards as „SIA, VSS“ should have</li><li>Civil engineers, construction engineer with at least Bachelor degree or "Techniker TS“ = Technician Technical school for construction IS A MUST</li><li>At most experience in environmental engineering or traffic management</li></ul>

Our client is look for a new software support specialist. The Legal Software business provides a range of software solutions for law firms to help lawyers in their day-to-day work to increase efficiency and make critical decisions.As part of the Software Division, you will be part of an enthusiastic, committed and close-knit team of 6 technicians. You will report to the Technical Customer Service Manager at level 2.As a Software Support Technician (level 2) / Technical Customer Service specialist, you will be in charge of product support at level 2 for our customers. &nbsp;<h2>Your Tasks:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive and qualify calls, emails and letters from software and application users·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out the diagnosis of the problem and provide advice for a rapid resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolving the problem remotely using a handholding tool if necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In the event of non-resolution, transmit the necessary information for the request to be taken over by level 3 support, or by another service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up with customers throughout the incident resolution process·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow up the request, write a report, and communicate the result of the qualified incident to the customer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure a relay of calls to the sales department for requests not covered by the maintenance contract·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To ensure interventions directly at the customers premises when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the enrichment of the customer database by accurately referencing user questions and processing them in our ticketing tool·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writing help materials or articles for the technical and functional knowledge base for problem resolution for employees and customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the development or updating of documentation/tools aimed in particular at better training of customers, to relieve hotline calls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To be a force for proposals to improve the processes for handling and resolving incidents·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the training of the level 1 support team&nbsp;<h2>Profile:</h2>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a 2/3 year degree in computer science and have between 1 and 3 years experience as a hotline technician on professional software·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You have a good knowledge of a business software package and ideally of the Windows and Office environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be a good representative of the company to its customers, with excellent interpersonal skills and good telephone skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You are recognised for your listening and organisational skills and have real teaching abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Curious, willing and committed, you want to invest in a progressive position in a constantly changing sectorLanguages: fluent French, knowledge of English is a plusLocation: Bois-Colombes (Paris region) - flex-office

Are you a Technical Customer Service Specialist looking to make a real impact in the legal software industry? My client, a global SaaS organization, has an exciting opportunity for you to join their team of passionate technicians!&nbsp;As part of the Software Division, youll be responsible for providing product support at level 2 for law firm customers. From diagnosing and resolving issues to providing remote or on-site intervention, youll play a vital role in increasing efficiency and making critical decisions.&nbsp;My client is looking for someone with a degree in an IT/Computing related field, 2+ years of experience as a hotline technician on professional software, and a good knowledge of the Windows and Office environment. Theyre seeking an individual with excellent interpersonal skills, good telephone skills, listening and organizational skills, and real teaching abilities.&nbsp;And if youre fluent in French with knowledge of English as a plus, even better! My client is looking for someone who is committed to investing in a progressive position in the legal software industry and making a real difference for their customers.&nbsp;If this sounds like you, dont hesitate to apply to join my clients team!

Responsibilities: <ul><li>We are looking for Electrical Prototyping Technicians to join and become part of the Pipistrel team.</li><li>The R&amp;D Electrical Department plays a key role in the realisation of electric air mobility projects.</li><li>As a technician, you will be involved in the design of architectures and electrical systems, their integration, technological processes and in preparing reports.</li></ul> Daily tasks will include: <ul><li>Support for the design of architectures and electrical systems and components in aircraft.</li><li>Assembly and testing of battery and electrical sub-assemblies.</li><li>Integration of electrical systems in aircraft.</li><li>Review and production of technical and technological documentation, reports for product certification.</li><li>Fault identification, fault analysis and fault correction.</li><li>Cooperation with other departments.</li></ul> Requirements: <ul><li>Professional qualifications in mechatronics or electrical engineering.</li><li>A practical work attitudes.</li><li>Experience in electrical systems wiring is desirable.</li><li>Experience with Microsoft Office.</li><li>Proficiency in English (written and spoken).</li></ul> Other Information: <ul><li>Permanent and full-time employment with an evaluation period.</li><li>Flexible working hours.</li><li>Dynamic and innovative work environment.</li><li>Interesting tasks, full of unique challenges at the headquarters of Pipistrel.</li><li>Great team of experts and a chance to work in an international environment.</li><li>Access to unique knowledge, aviation information and professional training resources.</li></ul>

Overview: <ul><li>If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.&nbsp;</li><li>We are successful company that can offer exciting career opportunities.&nbsp;</li><li>We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.&nbsp;</li><li>We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.</li></ul> Responsibilities: <ul><li>This position serves as a higher-level resource and expert for the technical repair and installation of products for assigned product lines and geographies.&nbsp;</li><li>Provides non-routine and complex technical support to customers on operational and maintenance aspects of system equipment.&nbsp;</li><li>Performs on-site service, repair and/or installation of company product(s).&nbsp;</li><li>This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.&nbsp;</li><li>Serves as customer contact for non-routine and/or complex technical and service related problems.&nbsp;</li><li>Works on problems of difficult scope where advanced troubleshooting is required.</li><li>Diagnoses mechanical, hardware, software and system failure, using established procedures.&nbsp;</li><li>Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis or products failure trends and service ability issues.&nbsp;</li><li>Documents all activity in a manner compliant with company’s quality procedures.</li><li>May adapt procedures, processes, tools equipment, and techniques to meet the more complex requirements of the position.&nbsp;</li><li>Duties are generally routine but may include non-routine tasks.</li><li>Resolves most questions and problems and refers only to the most complex issues at higher levels.</li><li>You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through your daily actions.</li></ul> Requirements: <ul><li>Applies some advanced skills to the position or specialization.&nbsp;&nbsp;</li><li>Applies a broad knowledge of practices and principals in analyzing situations or data.&nbsp;</li><li>You will have specialized knowledge generally of particular area, system or equipment.&nbsp;</li><li>Requires specific training and certification.&nbsp;</li><li>High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.</li><li>Successfully training or certification as defined by RD Services Leadership and policy.</li><li>Knowledge of electronics, electro-mechanical systems, and information technology.</li><li>Knowledge of basic chemistry.</li><li>Good written/verbal communication, organization and prioritization skills.</li><li>Effective customer service skills, which includes a positive attitude and helpful customer interaction.</li></ul>

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