Field Service Technician

Responsibilities:

• You will be responsible for troubleshooting and repairing a wide variety of appliances, providing our customers with a remarkable consumer experience each and every time.
• You will primarily be on the road responding to consumer service calls assigned to you via our Service Allocation Team.
• Provide service and customer support during field visits or dispatches.
• Manage all on site installation, repair, maintenance and test tasks
• Produce timely and detailed service reports
• Managing on average 7 jobs per day, you will be required to diagnose and repair domestic appliances, completing administration on your company issued Tablet
• you will assist other Technicians with larger jobs, at all times providing a high level of customer service, ensuring all equipment is tested and calibrated in accordance with industry standards

Requirements:

• Customer Focused – You pride yourself on effectiveness and customer care service, making certain that our customer is completely satisfied.
• Self – Motivated - You are determined & committed to achieving results.
• Empathy – You understand and empathise with people and can apply your people and problem solving skills to reassuring customers.
• Adoptable – You demonstrate a flexible and solution focused mindset, adapting quickly to different people and situations.
• Organised – You set the pace and the priorities, and then you bring methodical approach to meting your daily goals
• Acumen — YOU thrive on solving complex fault/diagnostic errors, providing the best outcome in a timely and cost efficient manner for the consumer.
• Innovation & Curiosity — You appreciate the importance for development, attending training and business communication sessions.
• Experience in troubleshooting & repairing wide variety of appliance
• Holding a restricted or full refrigeration license
• Holding a Queensland gas work license
• Holding a restricted Air Conditioning license
• Holding a Queensland gas work servicing license
• Holding a Gas work license hydrocarbon refigerant
• Holding a Australian driving license
• Holding a Queensland restricted electrical license (Disconnect / Reconnect)
• Experience in dealing with customers