SWO Support Engineer Windows Infrastructure

Role Description:

• Support Engineer (gn) Windows Infrastructure.
• Full-time, permanent, Location: Nationwide at one of our locations or remote.

Responsibilities:

• You respond to acute incidents in complex IT environments of our business customers in 2nd and 3rd level support.
• Based on your experience and technical expertise, you and your team develop solution proposals.
• You independently contact the customer and accompany him until the problem is solved.
• If necessary, you involve the manufacturer and coordinate the further coordination.
• You document your work in the ITIL-compliant ticket system.
• You work flexibly (in coordination with your colleagues) between 7 a.m. and 8 p.m.
• Outside this time you are on call (maximum 1 week per month).
• You will regularly develop your personal and technical skills.

Requirements:

• Troubleshooting experience in one or more of these areas is desirable:
• Windows Server (especially Active Directory, Backup, GPO, LDAP).
• Windows Client.
• System Center (SCCM, SCOM, SCDPM / MEM,MCEM).
• Remote desktop services.
• Hyper-V.
• SQL

You also have the following soft skills:  

• You work in a customer- and solution-oriented way.
• You love to fix things.
• You can quickly understand complex issues.
• You know processes and procedures within matrix organisations.
• You speak and write business fluent German and English.

What we have to offer:

• A career within an innovative company with a unique corporate culture.
• Top rating on glassdoor/kununu.
• The option to work from home/ hybrid/ from office.
• A variety of training and development opportunities.
• We trust you - our working hours are flexible and not recorded!
• A work-life balance with +23 vacation days.
• Coffee, tea, fruit and snacks in the office.
• With our employee share and referral program, you benefit from our success.
• Subscription to Private Medical Care.
• Day off on your birthday! 
• Flexible Benefits Platform.
• Top technical equipment for your new job!
• No dress code - wear what you feel comfortable in!