Business Process Analyst – Supply Chain (Planning)

Responsibilities:

Process Documentation and Modelling:

• Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)
• Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.
• Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Ensure process KPI are documented

Process Analysis and Optimization:

• Work with process owner to analyse processes & identify inefficiencies, bottlenecks, and areas for improvement.
• Work with process owner & cross-functional teams to propose for process optimizations and enhancements using BPMN-tool capabilities.
• Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross functional team

System Knowledge & Analysis:

• Understand D365 system logic & guide users to follow the documented planning processes & principles during day-to-day operation
• Able to drill through system data & perform analysis per business request

Requirements:

• Bachelor’s degree in supply chain management, Business Administration, Management, Information Technology, or a related field. Masters degree is a plus.
• Proven experience (typically 3+ years) in business process management, process documentation, or related roles.
• At least 8 years working experience in operational supply chain functions (demand & supply/material planning)
• Excellent project management skills, planning, prioritization, ability to innovate and execute on solutions that matter, and provide timely updates/recommendations.
• Good analytical, influencing and problem-solving skills and ability to handle team and client discussions.
• Flexible to take on ad-hoc assignment or project as necessary.
• Logical & Analytical mindset with the ability to identify process improvement opportunities through data analysis.
• Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.
• Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).
• Familiarity with compliance and regulatory requirements related to business processes.