Business Process Manager – Supply Chain Management

Responsibilities:

Process Analysis and Evaluation:

• Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Summarize from massive & unstructured data/information into presentable format for stakeholders’ review
• Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.
• Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.

Process Design and Implementation:

• Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.
• Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.
• Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.

Process Monitoring and Optimization:

• Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.
• Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.
• Implement best practices and industry standards to further optimize business processes.

Change Management and Leadership:

• Lead change management initiatives to foster a culture of continuous improvement and process excellence.
• Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.
• Provide guidance and support to teams during the transition phase and ensure adherence to new processes.
• Strong stakeholder management which able to convince stakeholders on proposed improvements for better process across functions

Continuous Improvement:

• Ensure improvements are standardized, documented, and scalable across the organization.
• Identify opportunities to automate processes and integrate technology solutions to streamline workflows and improve operational efficiency.
• Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.
• Key Performance Indicator (KPIs)

End-to-end process maturity:

• Achievement of process KPI targets
• Consistent service level provided to key stakeholders

Requirements:

• Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field. Master's degree is a plus.
• Min 8 years of Industry experience.
• Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain , Manufacturing or related roles.
• Fluent English
• Experience in driving for process improvements in the area of Supply Chain or Manufacturing
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent project management skills with the ability to lead cross-functional teams effectively.
• Strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
• Familiarity with process modeling and workflow software tools.
• Ability to adapt to a dynamic and fast-paced work environment
• Need to have experience in program/project management
• Solid experience facilitating and moderating process mapping & improvement workshop
• Consulting experience on any ERP solutions would be ideal