Client Relationship Expert

Our client is a symbol of crafting excellence, creativity and uniqueness, they continue to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture.

They have re-signified their iconic codes by leveraging its unrivaled brand heritage. The collections include haute couture, women’s and men’s ready-to-wear, accessories, eyewear. They blend legacy and currency, placing people unconditionally at the centre.

Responsibilities:

• Client Relationship Management: Build and maintain strong, long-term relationships with high-value clients to foster loyalty, retention, and portfolio growth opportunities.
• Strategic Insight & Collaboration: Analyze client trends and market insights to identify strategic opportunities, collaborating closely with team managers and cross-functional stakeholders.
• Sales & KPI Performance: Drive sales performance and achieve KPI targets through advanced clienteling techniques aligned with business objectives.
• Product Expertise & Storytelling: Demonstrate expert knowledge of products and collections, using compelling storytelling to enhance client engagement and strengthen brand identity.
• Operational Excellence: Ensure operational excellence by adhering to company guidelines, maintaining compliance standards, and effectively utilizing internal tools to optimize processes and elevate the client experience.

Requirements:

• Years of exp: 5+ years of HNI luxury retail experience would be required
• Excellent verbal and written communication
• Client handling and conflict resolution skills