Collections/AR Specialist

Our client is a global leader in sustainable climate solutions, helping reduce carbon emissions and improve energy efficiency across commercial, industrial, residential, and refrigeration sectors. They tackle global challenges like climate change and energy demand through innovations in low-impact refrigerants and efficient heating, cooling, and cold chain systems.

With 18,000 employees across 40+ countries, they combine global reach with local expertise. Backed by over 200 million installations, their industry-leading brands deliver reliable, scalable solutions. Their commitment to innovation and sustainability makes them a trusted partner worldwide.

Responsibilities:

• Provide excellent credit and collection activities to customers.
• Apply knowledge and system resources to walk through customers and verify symptoms and issues.
• Review and release orders related to assigned accounts that are placed on hold in a timely manner.
• Ensure individual transaction management is based on client agreements.
• Escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
• Assist in the training of new hires and/or collection trainees.
• Collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.

Requirements:

• 1-3 Years of Exp. 
• BS Accountancy or Any Finance Course with Accounting Knowledge
• Working Knowledge and understanding of job specific tasks and procedures, with some ability to apply knowledge to solve routine problems 
• Performs moderately complex tasks and follows established procedures. 
• Requires some problem solving skills and may seek guidance for more complex issues. 
• Works under general supervision and may have some autonomy in decision making within established guidelines. 
• Interacts with various stakeholders within the team or department and communicates effectively. 
• Expected to have no leadership skillset. 
• Follows business practices, process and procedures. 
• Expected to have discernment and can suggest ideas to improve ways of working. 
• Can able to express thoughts, opinion and ideas within the function 
• Flexibility not yet manifested