Customer Service

Our client operates in the Telecoms Equipment Semiconductors Industry, with its headquarters rooted strongly in the United States. It has branches spread to more than 30 countries, providing employment to more than 45,000 people all over the world. They fall in the Fortune 500 Companies. Their core business is designing and manufacturing semiconductors. They believe in driving digital transformation.

Responsibilities:

• Liaise with Sales offices on daily shipments for customers
• Ensuring Sales offices are placing order entries in system timely
• Liaise with PM & Sales on key customers’ ramp up plan for new filters release & depletion for end of life projects.
• To be up-to date with delivery schedules and changes in customers’ demands.
• To represent factory on issues of rescheduling from PM & Sales, negotiate and not comply blindly.
• Liaise with PM on monthly sales forecast, Projections.
• Customer visits to or with Sales / PM to understand customer requirements.
• Liaise with PM & Sales to ensure correct types are built on stock and to manage stock ageing to avoid slow moving and obsolescence
• Manage customers’ returns, credit & debit issues to ensure clean status of stock in factory
• Ensuring orders received are in line with bucket split allocated in SAP To mitigate the differences with PM & Sales from factory’s perspective when demand exceed capacity
• To be equipped with the necessary soft and hard skills (i.e.: Attending related courses)
• To proactively set up review meetings with reporting manager to ensure career development plan is aligned and is a common goal.
• To establish proper succession planning steps for the next level to take over current job scope

Requirements:

• Education: Diploma/Degree in Logistics, or, Supply Chain Management
• Experience: 5 years’ experience in Key Account Service, or, Customer Service (Fulfillment / Logistic) in Electronics sector
• Candidate must have attributes link to basic customer service job (resourceful, ability to handle difficult and demanding customers etc)
• Able to work independently
• Strong in analyzing information and data
• Firm in character and is able to work under stress environment