Customer Service / Order Management Specialist

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Responsibilities:

Order Entry:

• Download customer orders and forecasts from customer portals, organize, and enter into SAP system.
• Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.

Material & Delivery Tracking

• Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.
• Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.
• Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet 
• consumed inventory.

Accounts Receivable Control:

• Follow up on overdue payments with customers.
• Support sales in achieving monthly collection targets.

Quality Issue Handling:

• Use SAP to process returns, replacements, or refunds for confirmed quality issues.

Customer Special Requirements:

• Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in 
• advance.
• Perform monthly reconciliation with customer statements and notify Finance for invoicing.

Other Support:

• Assist sales with price applications and adjustments.
• Handle related paperwork such as new account creation, FOC, CR&DR, Rebate, and Cost Claim requests.

Requirements:

• Bachelor’s degree. CET-4 English level or above, with strong written business English skills.
• Minimum 2 years of experience in order management, planning, or similar roles.
• Strong coordination, communication, and problem-solving skills, with ability to work under pressure.
• SAP system experience required.
• Proficiency in MS Office (especially Excel)