Development Engineer (Product Quality)

Responsibilities:

Customer Quality & Technical Ownership:

• Act as the primary technical experts working closely with GQM, KQM, FSE, and internal stakeholders.
• Lead customer complaint investigations, including root cause analysis using structured methodologies (e.g. 5 Whys, Fishbone, 8D), and ensure effective corrective and preventive actions (CAPA).
• Ensure high-quality failure analysis (FA) reports supported by strong technical justification; challenge and close invalid or non-reproducible cases with data-driven rationale.
• Drive fast response, structured escalation, and effective containment actions to improve response time and customer confidence.
• Clearly translate customer complaints into technical, reliability, and risk-based problem statements.
• Review customer quality documentation, including FAI, First Lot Approval, control plans, and inspection reports.
• Ensure out-of-control situations are managed effectively through well-defined OCAPs, including timely containment and recovery actions.
• Maintain high standards for 8D reports and monitor closure turnaround time to meet customer expectations.
• Support regular customer quality reviews and maintain strong working relationships with key customer contacts.
• Initiate internal technical quality improvement initiatives based on customer feedback, field failure data, and risk analysis.
• Strengthen decision-making by identifying the most pragmatic solutions through cross-functional analysis of design, process, and supplier factors.

Engineering & Product Quality Assurance:

• Maintain strong product knowledge covering design intent, materials, machining, assembly, and related manufacturing processes.
• Act as technical authority during escalations, challenging design or process decisions based on field data, reliability risk, and customer impact.
• Support failure analysis and laboratory activities; convert findings into concrete design, process, or control improvements.
• Serve as the link between field failures and design robustness, ensuring lessons learned are embedded into future products and updates.

New Product Introduction & Change Management:

• Participate in NPI and engineering change control processes to ensure customer quality, CTQ, and Copy Exact compliance.
• Ensure customized or newly developed products fully meet customer specifications, quality standards, and regulatory requirements.
• Provide engineering inputs for design reviews, DFMEA/DFMA, and quality guidelines from a customer and field reliability perspective.

Culture & Way of Working:

• Embody and promote company values: Integrity, Teamwork, Customer Centricity, and Innovation.
• Foster a preventive mindset and risk-based thinking across engineering and quality activities.
• Engage cross-functional teams with a clear focus on long-term product excellence and customer success.

Requirements:

• Bachelor’s degree in mechanical, Mechatronics, Manufacturing Engineering, or related field.
• 5–10+ years’ experience in customer quality, product engineering, or industrialization within high-mix, precision manufacturing (semiconductor equipment preferred).
• Strong ability to read and interpret drawings, GD&T, simulations, specifications, and tolerance concepts.
• Hands-on experience with 8D, 5 Whys, Ishikawa, DFMEA/PFMEA, DFMA, SPC, MSA, DOE.
• Strong analytical, system-level, and reliability-focused thinking.
• Ability to challenge technical decisions fact-based and constructively.
• Strong communication skills in English, including customer-facing and executive-level discussions.
• Strong command of English for global-level communication. Proficiency in Mandarin Chinese (for Chinese customer interaction) and Malay (for shop-floor communication) is highly advantageous.