Hostess

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Responsibilities:

Guest Relations & Welcome:

• First Impression: Greet guests warmly and professionally upon arrival using the guest's name whenever possible.
• Seating Management: Guide guests to their assigned tables, present menus, and introduce the dedicated server.
• Farewell: Bid farewell to departing guests and actively gather immediate feedback regarding their experience.

Reservation & Stand Operations:

• System Management: Efficiently operate the restaurant's digital reservation system (e.g., OpenTable, SevenRooms).
• Inquiry Handling: Answer calls, process phone or online bookings, and manage the waitlist during peak operation hours.
• Table Turnover: Coordinate closely with floor supervisors and servers to monitor open tables and optimize seating capacity.

Brand Standards & Up-Selling;

• Menu Knowledge: Maintain thorough knowledge of the food menu, current beverages, and daily or seasonal promotions.
• Grooming: Strictly adhere to the five-star luxury presentation and grooming standards outlined.

Requirements:

• Experience: Minimum of 1 to 2 years of experience as a hostess or guest relations agent within a 4- or 5-star hotel, or a high-end specialty restaurant in the UAE.
• Education: High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.