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Lead, Card Operations Processing Centre

United Overseas Bank

Kuala Lumpur Malaysia

5 days ago


Years of Experience

5 - 10 years

Workplace Type

On-site

Seniority Type

Senior

Industry

Banking


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Skills

Team ManagementMulti TaskingRetail BankingDebit and Credit Card OperationRetail Banking Operations

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.

Job description

Responsibilities:


  • Streamline processes to reduce operating cost and turnaround time without compromising quality and risk. 
  • Conduct internal reviews / tests to ensure compliance.
  • Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.  
  • Proactively manage and resolve customers’ and business units’ feedback and queries promptly.
  • Drive operations related projects & process improvements.
  • Lead and coach staff to a high standard of performance, productivity and service quality
  • Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to.
  • Ensure that operation procedures are kept up to-date.
  • Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality.


Requirements:


  • 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations 
  • 5 to 10 years of team management experience with a minimum size of 10.
  • Able to multi-task and cope with change and diversity in a fast-paced environment
  • Experience in change management projects, including successful RPA and automation implementations.
  • Strong organizational and management skills with strong leadership qualities
  • Strong analytical and problem-solving skills
  • Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills.
  • Ability to think objectively and 'think outside the box' when analyzing issues
  • Ability to work under pressure.

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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