Regional Employee Relations Manager

Our client is a global leader in sustainable climate solutions, helping reduce carbon emissions and improve energy efficiency across commercial, industrial, residential, and refrigeration sectors. They tackle global challenges like climate change and energy demand through innovations in low-impact refrigerants and efficient heating, cooling, and cold chain systems.

With 18,000 employees across 40+ countries, they combine global reach with local expertise. Backed by over 200 million installations, their industry-leading brands deliver reliable, scalable solutions. Their commitment to innovation and sustainability makes them a trusted partner worldwide.

Responsibilities:

• Lead and manage employee relations activities within the IMEA region, ensuring timely and fair case resolution in alignment with global ER policies and practices.
• Provide direct ER leadership over the India business in particular, as the largest business in the region.
• Support labor/industrial relations strategy across the region, including union engagement, worker committee processes, and required consultation protocols under local law.
• Serve as the primary escalation point for complex and high-risk ER cases, partnering with Legal and other stakeholders as needed.
• Directly manage ER case intake, investigation, resolution, and closure, ensuring a consistent, professional colleague experience across the region.
• Partner with regional Business-Facing HR teams to deliver hybrid ER support where needed, especially in countries with minimal headcount or unique legal complexity.
• Provide day-to-day direction and mentorship to regional ER Advisors, ensuring professional service delivery, skill development, and workload balance.
• Monitor case trends, emerging risks, and workforce issues, delivering actionable insights and recommendations to regional and global leadership.
• Execute the Employee Relations annual governance cycle within the region, including quarterly campaign delivery, stakeholder reporting, and process audits.
• Ensure full adoption of ER case management protocols in ServiceNow, including accurate logging, escalation, documentation, and timely case closure.
• Deliver coaching and education to site leaders on performance management, conflict resolution, workplace expectations, and policy application.
• Collaborate on global ER projects and initiatives, bringing IMEA-specific insights to shape global practices, policies, and processes.
• Support leaders to foster a fair, consistent, and compliant employee experience aligned with our client People Plan.

Requirements:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.

Experience:

• 7+ years of experience in employee relations or HR, including regional or global support experience.
• 5+ years of employee relations or HR experience in India
• 3+ years managing complex employee relations cases required.
• Experience working in a centralized Employee Relations delivery model preferred.

Skills: 

• Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes.
• Proficiency in English and Marathi required; additional languages based on region are a plus (e.g., Arabic, Hindi, French).