Senior Executive - Collections

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Role Description:

• We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment. 
• The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.
• The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.

Responsibilities:

• Manage the end-to-end credit control and Accounts Receivable function.
• Oversee city ledger, corporate, travel trade and other receivable accounts.
• Establish, review and monitor credit limits, payment terms and credit facilities.
• Conduct credit assessments and evaluate the financial standing and payment history of customers.
• Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.
• Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.
• Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.
• Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.
• Monitor doubtful debts, provisions and potential credit risks.
• Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.
• Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.
• Ensure compliance with company credit policies, internal controls and audit requirements.
• Support process improvements and implementation of effective credit-control procedures and SOPs.
• Lead, coach and develop the Accounts Receivable/Credit team where applicable.

Requirements:

• 6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.
• Strong experience within the hospitality / hotel industry is highly preferred.
• Proven experience managing corporate and high-value customer accounts.
• Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.
• Experience with city ledger and hotel receivables.
• Good understanding of credit policies, payment terms and credit-limit management.
• Strong stakeholder-management and negotiation skills.
• Ability to work closely with Sales, Finance and Operations teams.
• Experience managing or mentoring a team would be an advantage.
• Strong analytical and reporting skills.
• Experience with Opera/SUN or similar hotel finance systems is advantageous.