Senior Executive - Facilities Management

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

Responsibilities:

• Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.
• Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.
• Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.
• On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.
• Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.
• Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.
• Conduct necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.
• Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.
• Provide weekly reports on FM operations to manager.
• Work closely with HSE team to identify all risks and develop and implement a closure plan. .

Requirements:

• Bachelor’s Degree in Engineering or Facilities Management.
• A professional qualification in real estate and / or facilities management (IWFM) or equivalent is desirable.
• Knowledge of facilities management functions, including hard and soft services, contract management, tendering etc.
• Maintain a calm demeanour with the ability to remain unfustered and maintain a cool head in different situations.
• Excellent negotiation and interpersonal skills.
• Excellent knowledge of maintenance and operations management.
• Knowledge of Health and Safety standards is advantageous.
• Understanding of statutory legislation as it relates to the built environment.
• Ability to find pragmatic solutions and adapt to changing situations.
• Good communication skills. Arabic is advantageous.