Senior Manager Channel Sales

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.

Role Description:

• Senior Manager – Customer Service is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling.
• The Manager would be also responsible for delivering a level of service & driving unsurpassed growth which builds strong customer relationships to make client the supplier of choice.
• Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow team Leaders to meet/exceed organizational goals.

Responsibilities:

• Responsible & Accountable to drive revenue and revenue growth.
• Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations.
• Implement processes and methods to eliminate barriers and inhibitors to success on a local level.
• Understands market influencers and conditions. 
• Drive/influence our current/future product positioning to gain or re-gain market share. 
• Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs. 
• Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).
• Think strategically and lead multiple teams.
• Mentor and develop team Leaders and nurture an environment where they can excel in their current role.
• Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India.
• Lead and drive all Global Solution Center strategic initiatives in India.
• Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
• Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team
• Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.
• Champion transformation initiatives and positively drive the change initiatives within the team. 
• Drive operational excellence and continuous improvement mind-set within your team.
• Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers. 
• Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.

Requirements: 

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Engineering/Management/Science required, MBA preferred.
• Overall 20+ years of professional experience in a multi-national Sales & Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams.
• Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support & contact center.
• Proven success record of change management efforts in pre & Post Sales Process, customer Support & Sales functions.
• Proven experience of leading large and multi layered teams
• Strong Skills to Drive Opportunity/leads through system like SFDC.
• Excellent knowledge of management methods and techniques.
• Demonstrated experience in working effectively and directly with all levels of the organization.
• Industry specific experience is a plus.
• Excellent communication skills.

COMPETENCIES/SKILLS:

• Customer ‘centric’ and sales mind-set.
• Business Acumen.
• Consultative Selling experience & skills.
• Ability to lead team spread in different countries within your region.
• Servant Leadership.
• Result oriented.
• Ability to maintain progress on multiple tasks, set priorities, and manage time effectively
• Ability to adapt, be agile and drive change.
• Strong communication (written and verbal), persuasion and interpersonal skills
• Ability to establish strong business relationships with other Business units and cross functional departments.
• Ability to influence without authority
• Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.
• Demonstrate proactive positive attitude and instill the same within the team.

KEY PERFORMANCE MEASUREMENTS:

• Strategy, Execution and Talent (SET).
• Employee Engagement.
• Revenue & New Customer Acquisition.
• Customer Effort Score.
• Efficiency/Productivity Improvement.

MOTIVATIONAL/CULTURAL FIT

• Be a coach.
• Building Effective teams.
• Managing and Measuring Work.
• Self-Motivated.
• SET: Strategy, Execution, Talent (for managers).
• Values: Integrity, Accountability, Inclusion, teamwork, Innovation.