Senior Manager - IT Infrastructure & Employee Experience

Responsibilities:

• Partner with the CIO in defining the Cloud, Network & Telecom strategy in line with the business strategy and the IT Group policies.
• Develop IT vision/mission, roadmaps and policies including security and quality.
• Develop business cases to relevant stakeholders addressing political, financial, and organizational interests.
• Keep abreast of the emerging trends and technologies, evaluate their business value, applicability and utility to the Group / specific business and participate in discussions around innovation in relation to Cloud
• Define and review KPIs, metrics and SLAs and oversee performance of helpdesk and IT Infrastructure Services.
• Guarantee the proper functioning of the IT operations and the quality of the services provided to the users by seeking continuous improvement,
• Ensure the overall scalability, sustainability & continuous modernization of Infrastructure landscape.
• Manage and oversee IT service catalogue, drive effective usage and deployment cooperating with regional Technology teams OR Tech Vendors.
• Provide inspirational and strategic leadership to drive exemplary employee experience through continuous training, communication of IT Services.
• Ensure effective organizational structure for Infrastructure function including Helpdesk ensuring that the organization has the required skills and capabilities.
• Partners with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful; works with Enterprise Architects to ensure overall capability governance.
• Identifies and builds relevant Business and Digital Technology KPI’s to define success and implements operational procedures to achieve set targets.
• Understands regulations like PII, PCI and Data Privacy regulations to ensure security and compliance in the digital environment.
• Asses and plan for the needs of the organization for Audio visual equipment and its lifecycle management.
• With trending technologies partner with business to build a new experience.
• Partnering with Cyber Security team to ensure adherence to the policies with regards to assessments and penetration / vulnerability tests.
• In this role, you will be responsible for providing leadership, planning and insights required to maximize the value of digital technology. He or She will proactively and holistically lead L’Oréal India Data Centre, Cloud, Telecom & Workplace technology portfolio from strategy to execution.

Requirements:

• You should have 10+ years of information technology experience, ideally in development, implementation, and maintenance of large-scale cloud deployments & Managing End User Services.
• The location of the job will be Mumbai – HO.
• This role will be the strategic interface tasked with a mission of providing exemplary and best in class Employee experience that includes workplace modernization, IT operational excellence. Helpdesk Management, communication & branding.
• This role is hired in a leadership capacity that reports to the CIO.
• He or she with a deep understanding of Cloud, Technology, IT Operations (ITSM/ ITOM) & Digital Workplace Management