Senior Officer/Team Member (Manager) - HOSC, Channel Operations Centre

Responsibilities: 

• Review and approve customer withdrawal and deposit claims submitted through touchpoints and various channels 
• Access application systems, both web-based and host screens for transaction processing. 
• Exercise vigilance when performing transactions and report any unusual or suspicious transactions immediately to supervisor 
• Ensure all incoming instructions are processed within defined SLA and accurately. 
• Perform end-of-day reconciliation for all transactions processed by team. 
• Handle communications to and from internal departments. 

Requirements: 

• Bachelor’s degree 
• Minimum 2 to 5 years of experience in financial institutions operations preferred.  
• Proficient computer skills especially MS Office applications 
• Able to communicate effectively both verbal and written