Senior Production Support Engineer – IDM Engineering (VP2)

Responsibilities:

• Engage in day-to-day support activities including incident and problem management
• Perform production deployments, patch activities on the supported applications and servers.
• Work with product support/development team for permanent resolution/change review – all types including enhancements, bug fixes, etc.
• Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
• Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
• Develop support operational documents to summarize common support issues.
• Develop reports and drive audit RFI’s and requirements.
• Develop Linux scripts based on the requirements.
• Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
• Expected to drive improvements through influence and strong relationships with managers in other teams.
• Correlate events across multiple systems to proactively surface and resolve deep, underlying issues.

Requirements:

• Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution
• Professional qualification in information security, such as CISSP / CISM / CEH, or data Security product certifications will be advantageous.
• 9 to 12 years relevant experience
• Strong working knowledge on Oracle Identity Governance 12c, Oracle Database, WebLogic, BI Publisher, Oracle Connectors, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration, performance tuning and troubleshooting
• Working knowledge of Python, java, Java Scripts,
• Knowledge in network infrastructure like Load balancers, Firewalls, SSL etc
• Working Knowledge on Directory - LDAP and AD Databases
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries with hands on experience with reporting tools along with excellent computational ability.
• Strong understanding of cybersecurity principles and frameworks including ISO 27001 & NIST Cybersecurity Framework;