Senior Sales Engineer / Manager

Our client is a global leader in thermal energy management and specialized pumping solutions.

They partner with customers to address complex manufacturing challenges by delivering advanced components and integrated systems that are both responsive and predictive. Their innovative technologies are trusted across a wide range of industries, including biotechnology, pharmaceuticals, industrial manufacturing, automotive, mining, food and beverage, OEMs, and medical devices. With operations in over 60 countries, they provide robust, worldwide customer support. 

Responsibilities:

Sales & Business Development

• Maintain regular contact with customers to ensure company products are specified in their operations.
• Achieve and exceed sales targets by actively identifying and pursuing new business opportunities.
• Increase market share by replacing competitor pump installations, including other peristaltic pump manufacturers and alternative pump technologies.
• Develop proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.

Customer & Account Management:

• Manage and expand the spare parts and replacement pump business for existing clients.
• Oversee spare parts and service programs for all delivered projects to ensure reliability and customer satisfaction.
• Conduct regular on-site audits across target locations in Australia to secure ongoing spare parts and service contracts.
• Build and maintain strong relationships with key personnel in Reliability, Process, and Maintenance across all sites.

Sales Planning & Reporting:

• Develop and execute structured call plans and visit cycles to ensure comprehensive coverage of existing and target accounts.
• Maintain and update the CRM system with accurate customer data, interactions, and sales opportunities.
• Keep the Sector Manager informed of competitor activity encountered in the marketplace.

Customer Support & Training:

• Arrange and conduct customer training sessions and presentations, both on-site and office-based, to enhance product knowledge and engagement.
• Provide technical support to clients, offering solutions that optimize pump performance and overall system efficiency.

Quality & Compliance:

• Conduct all activities in accordance with the company’s Quality Management System to ensure high standards of service and compliance.

Requirements:

• Minimum 8 years’ experience in W&WW sector or project sales
• Mechanical / Technical sales experience
• Experience in process engineering
• Advanced English writing/reading competencies. Fluent.