Service Coordinator

Our client is a globally recognized, family-owned industrial group founded in 1922, with over a century of expertise in low-voltage electrical network control and safety. The company designs, manufactures, and markets high-quality electrical solutions, including UPS systems, switches, and energy storage products. Serving critical sectors such as data centres, healthcare, industry, and renewable energy, it ensures power reliability and operational continuity. With 12 production sites and a presence in over 80 countries, the group remains proudly independent. Its commitment to innovation, quality, and sustainability continues to drive its global leadership.

Responsibilities:

• Coordinate monthly contract visits (report extraction, customer contact, scheduling, job creation and report distribution).
• Manage off contract maintenance visits and reactive call outs.
• Support service contracts, ensuring compliance with SLAs.
• Assist with accounts receivable/payable processes related to service activities.
• Handling of incoming calls and other communications related to service activities.
• Processing of orders to factories and 3rd party suppliers, administration of payables to suppliers in collaboration with our Singapore-based accounts team.
• Support processing of customer purchase orders, delivery dockets to the warehouse and invoicing of clients through ERP SAP B1. 

Requirements:

• Relevant experiences with order processing
• 1-3 years’ experience in administration / reception
• Experience as a coordinator within service-related industry