Supply Planning & Order Management Sr Specialist

Our Client is the global market leader in the design, testing, and manufacture of specialty filter solutions for the tobacco industry. Headquartered in Singapore, the company operates nine manufacturing facilities across Europe, the Americas, and Asia, supported by two Innovation Centres, an accredited Scientific Services laboratory, and a Centre of Excellence dedicated to sustainability.

With a workforce of approximately 2,000 employees, Our Client serves customers in more than 120 countries worldwide.

Guided by a strong sense of partnership, Our Client’s purpose is to support its partners in transforming their businesses and realizing sustainable growth—succeeding together through collaboration. Its mission is to be a responsible, customer-focused innovation leader, delivering excellence in sustainable solutions for today and the future.

Responsibilities:

Order Management & Fulfilment Execution

• Manage end-to-end order intake to fulfilment process ensuring alignment with customer requirements and supply capabilities.
• Monitor and manage order backlog, ensuring timely resolution of constraints and prioritization.
• Coordinate closely with Customer Support / Commercial teams on demand fulfilment and order commitments.
• Drive proactive communication on order status, delays, and recovery plans.

Supply Planning & Prioritization

• Collaborate with Production Planners to translate demand into executable production and fulfilment plans.
• Lead order prioritization decisions based on customer criticality, contractual commitments, and business impact.
• Ensure optimal allocation of constrained supply across customers and regions.
• Support escalation management for supply-demand imbalances.

Capacity Planning & RCCP

• Develop and maintain Rough-Cut Capacity Planning (RCCP) to ensure alignment between demand and production capacity.
• Identify capacity constraints early and drive mitigation actions (e.g., alternate sourcing, schedule optimization, subcontracting).
• Partner with manufacturing and procurement teams to balance load vs. capacity.

Customer Stock Build & Inventory Coordination

• Manage customer-specific stock build strategies to support service level targets and campaign demand.
• Coordinate with inventory and warehouse teams to ensure optimal stock positioning Monitor and control inventory risks (excess, slow-moving, or shortages) linked to customer demand patterns.

Cross-Functional Coordination (Control Tower Role)

Act as the central coordination point between:

• Commercial / Demand Planning.
• Customer Service o Production Planning.
• Procurement / Logistics o Global Supply Chain team.
• Drive alignment on order fulfilment strategies and execution plans.
• Lead regular order fulfilment reviews and backlog governance meetings.
• Performance Monitoring & Continuous Improvement.

Track and report key KPIs:

• OTIF (On-Time In-Full).
• Backlog aging.
• Service level adherence.
• Capacity utilization.

Identify root causes of service failures and drive corrective actions Lead or support initiatives to improve:

• Order cycle time.
• Planning accuracy.
• Supply chain responsiveness.

Requirements:

• Bachelor's Degree in Supply Chain Management, Procurement, Business Administration, Engineering, or related discipline.
• 3–7 years of procurement, purchasing, materials management, or supply chain experience.
• Experience in manufacturing environments preferred.
• Experience working with international suppliers and supply networks.
• SAP ERP experience preferred.
• Experience supporting sourcing, supplier management, and inventory optimization initiatives.