Account & Relationship Manager

Role Description:

• Join our client in the fast-moving world of legal tech, delivering state-of-the-art solutions to top-tier global companies.
• Work with international client portfolio to help understand how they can best deliver value to their organization using modern legal tech platform solutions.
• Support in developing an active and engaged client community. Responsible for building and maintaining effective long-term relationships and a high level of satisfaction with decision makers and influencers at an assigned group of international customer accounts.
• Responsible for developing and implementing a comprehensive sales plan that includes new and existing sales strategies for large key accounts.
• Maintains post-sales contact with large or strategic clients in order to facilitate a positive and productive long-term relationship. Communicate with customers with regards to any account problems and discusses customer concerns and suggestions.
• Focuses efforts on product feedback, enhancement, upgrades, and development. Reports suggestions to and develops solutions with sales, order processing, and customer support team. 

Responsibilities:

• Develop and maintain a sales pipeline of opportunities to achieve sales objectives via prospecting and account management.
• Develop sales strategy for assigned accounts and successfully manage deals through the entire sales cycle.
• Communicate with international customers with regards to any account problems and discuss customer concerns and suggestions.
• Negotiate service/product terms with customers in line with guidelines.
• Report suggestions to and develop solutions with sales, order processing, and customer support team.
• May handle add-on sales for clients.
• Travel to and attend conferences, events and customer meetings as required.
• Create, without support, and consistently high-quality proposals which always mirror the right value proposition.
• Delivery of presentations solutions to a broad audience, clearly submitting ideas, concepts, and solutions to the customer.
• Proof the value of the solution, by showing how our software helps the prospect in solving their challenges.
• Effective Planning and Organizing of own work.

Requirements:

Competencies 

• Strong qualification skills, able to quickly identify relevant business challenges and effectively position relevant solutions.
• Strong organizer of own work.
• Able to speak with different levels of the company (from Company Secretary, General Counsel, Legal Counsel to CEO/CFO). 
• Empathic, open to listening what people are telling. 
• Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry 
• Excellent communication (both written & oral) and presentation skills. German as native language and good knowledge of the English language, both written and spoken 
• Ability to manage own territory/account and monitor resources accordingly.
• 3+ years working in Account Management or Sales or other equivalent experience (ideally in sales of services or software solutions) 
• Knowledge of the legal sector is a real plus. 
• Bachelor’s Degree or equivalent relevant experience. 
• Serving clients from our Hürth office. 
• Native German Speaking. 
• Excellent knowledge of the English language, both written and spoken. 

Personality

• Empathetic – deeply understand the goals, drivers, and needs of clients. 
• Service-oriented. 
• Strategic. 
• Excellent listening and consultative skills 
• Proactive and Self-Driven 
• Excellent communicator. 
• Capacity to handle high level relationships 
• Organized.