Associate Director - L48

Responsibilities:

• Provides input to the short and long-term strategy for the function in conjunction with overseas counterparts and geography leader
• Drives the delivery of the change agenda including cross-functional programmes and change initiatives, securing the resources required to deliver programme activities, including design, testing and implementation support
• Leads the development of the client service propositions and service delivery strategy for all operational functions and talent strategy in conjunction with TAS goals
• Develops the short and long-term strategy for the function in conjunction with overseas counterparts and matrix leads
• Assesses and identifies Operational Excellence opportunities
• Ensures that the function has optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted
• Plans, supports and reviews the performance of the function, identifying development needs for both individuals and the team as a whole. Works with HR to optimise training and development opportunities
• Develops, promotes and enhances a culture of “client first” service to ensure consistent delivery of excellent client service and client retention
• Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of
• service improvements and deploys action plans towards Business Continuity.
• Works closely with the BU management teams to establish the areas of client service that need to be measured in order to maximise the opportunity for achievement of overall objectives
• Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of service delivery improvements
• Leads the delivery of standardised policies, procedures and service standards. Ensures these are understood and followed by the business so that all aspects of risk management, information security, legislation and regulation are managed effectively
• Works with the Geography & Function management teams to create and embed a culture of continuous improvement
• Ensures that the function has optimum number and quality of resources required to deliver the
• functional objectives and that they are effectively controlled and targeted
• Analyse recruitment and business trends to predict ideal capacity requirements, looks into to the
• larger macro factors and future triggers to make necessary recommendations
• Works with internal and external sources to identify opportunities to work collaboratively on alignment of strategic activity
• Maintains an effective and consistent communication channel with internal and external stakeholders, TAS global leaders and teams and takes corrective actions as required

Requirements:

• 10 + years’ experience in the financial services industry, with at least 8 of these in an operations leadership role
• Leadership experience in UK/ US Pensions Administration business is desirable
• Proven track record of delivering excellent levels of client service across varied stakeholders through a large operating function
• Experienced leader with proven ability in managing a function to deliver in a matrix environment
• High levels of business acumen with an understanding of company strategy, operating environment and business objectives
• Broad operations expertise which encompasses previous knowledge of coordinating with diverse logistical functions such as operations, IT, compliance, risk, business improvement
• High levels of business acumen with an understanding of company & business strategy, operating environment and business objectives
• Awareness of the latest technology to support the business
• Supports the development of further business opportunities through service opportunities