Business Analyst: Cross-Platform Troubleshooting

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

The Role:

• The overall purpose of this position will be to define the requirements for the Cross-Platform Troubleshooting product. 
• Ensure the most optimal consumer experience, feeding the product quality with the non-solicited data from consumers about the performance of our product.

Responsibilities:

• Define requirements the way that it enables the Product Vision for the Cross-Platform Troubleshooting for the horizon of 5 -7 years. 
• Ensure requirements are aligned with the vision of the other Products in the Product Group
• Actively contribute into the creation of the roadmap for the Cross-Platform Troubleshooting. 
• Ensure the design of the product enables Constant monitoring of the financial efficiency of the Product.
• Engage with the main stakeholders on the regular basis - Product Care, Consumer Experience, Product Quality, and Business Intelligence in order to ensure the requirements encapsulate the strategy enablers. 
• Actively contribute the strategy, exploiting the opportunities enabled by the emerging technologies.
• Maintain the quality of Product Documentation. 
• Ensure the core customers can adopt product in self-service mode relying only on the documentation provided Influence the Product's backlog management. 
• Ensure the backlog prioritization respects the Business Analysis constraints.

Requirements:

• Bachelor’s degree or Master’s preferably in engineering related field.
• Previous experience in the business analysis (BABoK) of the digital services supporting electronic goods.
• Knowledge of databases cloud solutions like AWS, Linode etc
• Solid knowledge of business process modelling notation (BPMN).
• Experience in using Atlassian tools.
• Fluent English, good sense of humor. 
• Past experience in coding is an advantage