Business Design Manager

Our client is a pioneer in the Tobacco Manufacturing Industry, with its headquarters situated in the United States. They have successfully expanded their operations to over 180 countries, representing five distinguished regional certifications, namely Europe, the Middle East, Africa, North America, and Latin America. With a workforce of more than 75,000 talented individuals worldwide, our client has truly established itself as a global leader in the industry.

What sets our client apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavor has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client has proved to be a trailblazer in their industry, setting an example for others to follow. With their pioneering vision and steadfast determination, they are poised to create a future that is free from the harmful effects of smoking. 

Role Description:

• As a Business Design Manager, you will be responsible for the design of a Digital Product within the Brand Retail & F2F channels domain. 
• You will participate in the Digital Product System Development Lifecycle - from the idea, developing the Digital Product high level technical solution.
• You will work with the Product Owners to understand the specific business requirements coming internal stakeholders and translate these into business designs to pass onto our IT colleagues for solution designing.

Responsibilities:

Strategy & Planning:

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences.
• Translating complex ideas into understandable concepts that evolve and enhance the product experience.
• Ability to plan & execute small design projects, working with various stakeholders, and to see those through to completion
• Advocating for the customer through design methods, including discovery, research sketch sessions, and user testing.
• Championing prioritization of design centred product enhancements grounded in research and analysis.
• Working with partners and teams across various geographies.
• Embracing and advocating for an experience mindset.

Discovering & Delivery:

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer struggles and opportunities.
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Driving end-to-end product design by:
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs.
• Creating process and user flows, wireframes, journey maps, and interaction models
• Planning and facilitating workshops with internal and external stakeholders to align with business needs.
• Designing within existing — and creating new — standards to contribute to our internal design system, best methodologies, and guidelines.
• Storytelling and presenting visual concepts to various partners.
• Creating high fidelity design assets for acceptance, development, and delivery to markets.

Requirements:

• At least 5 years of experience with User Experience design / technical design
• Experience designing for cross channel experiences
• Comfortable working with a variety of business partners and delivering outcomes
• Familiarity with working in an established design system
• Experience being part of a cross-functional team
• Experience working in Agile Product Teams