C

Content Supply Chain Operations Manager (24 months fixed term contract)

London United Kingdom

4 months ago


Years of Experience

2 - 10 years

Workplace Type

Hybrid

Seniority Type

Associate

Industry

Tobacco


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Skills

jiraData Asset ManagementWorkfrontContent ManagementChange ManagementAsset Lifecycle ManagementQuality controlBudget Management

Contact our TA to know more about the job

Ramanand Semwal

Talent Advocate at WhiteCrow


Description

About our client

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 


Job description

Responsibilities:


  • As the lead for the BAU stream, you will be acting as the key liaison point between the Cybrarian team, Global cross functional teams and external agencies. 
  • Act as Product Owner for the Business As Usual stream of MWM (including budget management)
  • Be the initial point of escalation for the Cybrarian team for queries, approval of exception processes and prioritisation
  • BE responsible for the approving and assigning user roles withing both the front (Brand Central) and back end of the DAM (Brand Central Manager)
  • Ensure ongoing development and maintenance of onboarding and additional training materials to promote optimum user adoption by being one of the principle advocates
  • Monitor and report against metrics on requests raised in Workfront for completion plus the generation of additional ad hoc reports
  • Proactively collect feedback on the function and performance of the service to feed into the development backlog for Workfront, Brand Central and Brand Central Manager
  • Support the Head of Digital Asset & Process Management and other team associates in the production of materials for presentations and other communications


Work with the team develop the maturity of the policies and workflows for:


  • Content ingestion
  • Metadata management
  • Smart Tagging
  • Asset Stitching
  • Watermarking
  • Quality control
  • User Management
  • Service Catalogue, SLA’s & Token Usage
  • Asset Lifecycle Management


Requirements:


  • Master’s / Bachelor’s Degree in a relevant subject, or equivalent experience.
  • Substantial experience and knowledge surrounding DAM structure and standard procedures
  • Sound knowledge of marketing platform & automation tools such as Adobe Experience Manager (AEM), Workfront and Storyteq
  • Proficiency in Adobe Creative Suite for ‘templated ways of working’ is preferred
  • Team focused, strong communication and interpersonal skills, ability to adapt quickly and efficiently to change as the business works at a great pace, demonstrated problem solving and decision making skills, high attention to detail with the ability to multi-task and meet deadlines
  • Experience of Agile ways of working
  • Request and Change management processes i.e. ITIL
  • Fluent in English (verbally and written)

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Contact our TA to know more about the job

Ramanand Semwal

Talent Advocate at WhiteCrow


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