Customer Service Representative

Our client is the world’s only integrated pharma manufacturing solutions company. Capsules + Films & Foils + Engineering + Inspection and Track & Trace systems, they do it all. They have a presence in over 100 countries with its products and services, employing more than 3,200 members that strive to provide world-class technology across multiple domains. They offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.

Role Description:

• Provide varying degrees of support and enhance the lines of communication between the organization and customer to ensure customer satisfaction.

Responsibilities:

• Inbound shipments from India:
• Coordinating for inbound shipment to ensure the imported product deliver to warehouse as per plan
• Ensures timely shipment document preparation and SAP updating
• Coordinating import shipment and complete the necessary LPI system for clearance formality
• Outbound local shipment: Preparation and coordinating for shipment documentation and logistics, update SAP & maintaining Reports (Weekly / Monthly)
• Review of inbound and outbound shipment Plan for Indonesia warehouse.
• Support Thai customers with their product developments that include colour matching / artwork development / Samples for product trails etc. Coordinate these developments with India
• Coordinating for receiving an update inventory report

Requirements:

• Graduate and 2 to 4 years of experience in Sales support.

Desired:

• Diploma in Import/Export management