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Customer Service Specialist I

Bayan Lepas Malaysia

24 days ago


Years of Experience

3 - 4 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Electrical & Electronic Manufacturing


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Skills

Customer Supply Chain ManagementOrder ManagementBilling ManagementCustomer ServiceCustomer CreditCorrective ActionsAccount ReceivableCredit NoteDebit Note

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

For more than 80 years, our client’s engineers and product specialists have partnered with customers to produce highly engineered connectivity and sensing solutions that make a connected world possible. Their focus on reliability, durability, and sustainability exemplifies their commitment to progress. The unmatched range of their product portfolio enables companies, large and small, to turn ideas into technology that can transform how the world works and lives tomorrow.


Job description

Responsibilities:


Quote and Order Management:


  • Interface with Customers for Quote request or Price inquiries and approval
  • Submit quotation request for pricing team approval.
  • Sales order entry, order confirmation & expediting orders.
  • Order change and backlog price adjustment
  • On-going Backlog Management
  • Shipment release and follow up
  • Report and support past due backlog reduction
  • NPI - follow up with PM/Plant/Finance for part master and cost setup
  • Handle Sample order
  • Process RMA / Goods replacement


Customer Service:


  • Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
  • Emails/Conference calls / Customer and company Plant Visits for critical delivery issues, expedition or projects.
  • Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
  • NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.


Customer Supply Chain Management:


  • Initiate Stock Requisition for customer advance order or buffer stock.
  • Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
  • Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
  • Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
  • Negotiate with Customer for VMI liability and deadstock compensation.
  • Resolve logistics and custom issues with relevant functions


Customer Credit and Billing Management:


  • Billing attainment
  • Follow up queries with Account Receivable
  • Coordinate with Finance and Customer to solve pass due invoices issue
  • Manage customer credit status & escalate for any abnormal status
  • Apply credit release
  • Process Credit note / Debit Note

 

Requirements:


  • Customer Focus.
  • Excellent communication skill. Able to interact with internal and external partners.
  • Problem solving skills
  • Team player with positive attitude.
  • Proactive, responsible and takes ownership of issues.
  • Able to work under pressure.
  • Self-motivated, independent and able to work with minimum supervision
  • Sense of urgency, analytical and able to multi-task under fast paced environment.

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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