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Deskside Engineer L2

Singapore Singapore

20 days ago


Years of Experience

3 - 6 years

Workplace Type

On-site

Seniority Type

Associate

Industry

Information Technology & Services


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Skills

Desktop EngineeringEnd User SupportIOSITILEnd-User Computing

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our Client operates in the Information Technology Services and Information Technology Consulting Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 50 countries, providing employment to more than 2,40,000 people all over the world. Their core business is assisting clients in their Information Technology Management in technology operations, infrastructure and application. They believe in making their share of contribution to the Digital Transformation of the world.

Job description

Responsibilities:


  • Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals
  • Update software patches periodically
  • Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location
  • Provide and/or oversee, as appropriate all installations and de-installations
  • Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites
  • Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers
  • Prepare and be on standby for video conference and meeting room A/V
  • Assist in any IT-related projects, activities and events


Requirements:


  • Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role
  • Relevant technical certification in end-user computing
  • At least 3 years in a role of similar capacity


Preferred Requirements:


  • Knowledge and hands-on experience with Microsoft end-user technology
  • Knowledge and hands-on experience with iOS end-user technology
  • ITIL-certified

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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