Field Support Technician

Overview:

• If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. 
• We are successful company that can offer exciting career opportunities. 
• We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. 
• We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Responsibilities:

• This position serves as a higher-level resource and expert for the technical repair and installation of products for assigned product lines and geographies. 
• Provides non-routine and complex technical support to customers on operational and maintenance aspects of system equipment. 
• Performs on-site service, repair and/or installation of company product(s). 
• This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. 
• Serves as customer contact for non-routine and/or complex technical and service related problems. 
• Works on problems of difficult scope where advanced troubleshooting is required.
• Diagnoses mechanical, hardware, software and system failure, using established procedures. 
• Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis or products failure trends and service ability issues. 
• Documents all activity in a manner compliant with company’s quality procedures.
• May adapt procedures, processes, tools equipment, and techniques to meet the more complex requirements of the position. 
• Duties are generally routine but may include non-routine tasks.
• Resolves most questions and problems and refers only to the most complex issues at higher levels.
• You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through your daily actions.

Requirements:

• Applies some advanced skills to the position or specialization.  
• Applies a broad knowledge of practices and principals in analyzing situations or data. 
• You will have specialized knowledge generally of particular area, system or equipment. 
• Requires specific training and certification. 
• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.