Fulfillment Lead

Hong Kong Hong Kong

5 months ago

Years of Experience

6 - 12 years

Workplace Type


Seniority Type




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ExportSupply ChainDistribution OperationsDistribution ChannelsOrder Managementin market distribution

Contact our TA to know more about the job

Gurleen Chopra

Talent Advocate at WhiteCrow


About our client

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

Job description

Job details

Accountable for the full Route-to-Market (RTM) service delivery and for distribution operations including warehousing and logistics. The role is accountable for the warehouse quality and compliance to policies and procedures, and accountable in adhering to the organisation and process transformation and business performance.


You will also be responsible for:

·      End-to-end product and service delivery for all distribution channels from order management to delivery and payment collection targeting 100% fulfilment of general trade and key accounts purchase orders.

·      Develop & enhance partnership with internal (Commercial) & external (logistics service provider) key stakeholders to work towards the same business goals & objectives: service delivery fulfilment and creating efficiencies in processes.

·      Identify opportunities and joint initiatives to improve overall service level and costs to key customers and stakeholders by leading process improvement and productivity ideation sessions focusing on a 2 to 3 -year horizon with minimum 5% cost improvement year-on-year.

·      Lead implementation and execution of the initiatives and projects identified resulting to the adherence to logistics & warehousing budget and lower cost-to-serve.


Candidate Requirements

·      College/University graduate

·      At least 6 years working experience related Supply Chain: Logistics & Distribution including at least 3 years of experience in managing external LSPs

·      Experience in leading cross-functional project teams

·      Local language is a must

·      Project management

·      Experience in use of SAP or any other ERPs

·      Experience in use of warehouse management system (WMS)


Other details

·      Good experience in handling importation in Hong Kong

·      Export experience on less priority

·      Knowledge on custom clearance, logistics & warehousing

·      Fulfilling customer orders (75% from key accounts & 25% from small general trade stores)

·      Well versed with 3PL , managing third party logistics, vendor or performance management

·      It’s a operational role

·      Working with the sales and commercial people

·      Project management and execution skills

·      Able to speak Cantonese

·      Total years of working experience: - 8 to 10 years

·      6 year’s experience in supply chain

·      Importation experience:- 1+ year

·      In market distribution experience

·      Basic knowledge in using SAP / ERP / WMS

·      Exposure to other aspects of supply chain like supply chain planning , demand planning, procurement etc

·      Good communication skills

·      People management skills

  • ·      Stakeholder management experience (internal customers)

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Contact our TA to know more about the job

Gurleen Chopra

Talent Advocate at WhiteCrow

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