Head Of Engineering Delivery - Global IT Operations

Responsibilities: 

• Responsible for 24X7X365 operations, Incident Tracking, perform root cause analysis, follow call closure, interactions for various global vendors and stakeholders for problem resolution with compliance to timelines
• Deliver 99.99% uptime across various global locations
• Make extensive use of data and analytics
• Take responsibility for defining and implementing quality standards and policies.
• Own and develop testing tools and processes, which ensure the quality of our client payment infrastructure.
• Provide in-depth specialized expertise on business, functional and technical requirements, operating regulation and best practice on new technology solutions to banks, vendors, and internal teams across different geographies across the world.

Technical Responsibilities:

• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Stay up-to-date with new technology trends

Operational Responsibilities:

• Manage international technological operations to ensure swift issue resolution – be the first point of resolution.
• Responsible for preparation of monthly dashboards and review of daily / weekly/ by-weekly/ monthly performance dashboards
• Responsible for Audit and compliance

Team Building:

• Responsible for building a strong technical team with self-sufficiency
• Develop small functionality or reports in the existing application
• Bug fixing & Automation of execution of DR drills with ability to do data base changes
• Develop AI competencies, capability in the team, identify and deliver AI based projects.
• Manage the team with high performance culture 

Ecosystem:

• Collaborate with international, tech, product, Build team
• Interaction with international banks and other ecosystem to ensure target, success ratio is achieved
• Advisory to banks on acquiring payments tech performance

Requirements:

• Min 15 years exposure to the Operations in Payment industry with a minimum of 2-5 years in leading large-scale IT Operations and Maintenance, preferably in a global set up.
• Understanding of the lifecycle and future trends of digital payments products – implementation and day to day product delivery; global trends in payment system would be preferred
• Managing technological integration with multiple players at a global front in different geographies and time zones and ensuring L3 level delivery
• Deep knowledge in emerging tech would help in project delivery and scale up of multiple projects of varying scale and/or geographies MANAGEMENT & LEADERSHIP CAPABILITES
• Orientation of long-term vision to execute and deliver citizen scale projects for Global players Able to effectively understand and translate multiple projects and partnerships to deliver
• Strong commercial acumen and business judgement
• Relationship building & influencing – able to build strong relationships across internal and external stakeholders
• Team worker, persistent and perseverance along with strong credibility of taking larger responsibilities and delivering on the same
• Team leadership – able to build strong relations across functions and provide leadership to the delivery team along with coaching / mentoring team Accountability