H

Head of Service Operations

Makati Philippines

8 months ago


Years of Experience

15 - 29 years

Workplace Type

On-site

Seniority Type

Senior

Industry

Mechanical Or Industrial Engineering


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Skills

PlanningCustomer ManagementBudgetingPeople ManagementSales Service

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our client is an international European MNC that has a strong global presence and a market leader in engineering innovation and digitalization. 


Job description

Responsibilities:


  • In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
  • Accountable for and leads maintenance operations in the unit in line with global guidelines.
  • Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the our client pricing policy is followed.
  • Evaluate critical equipment problems and resolve it.
  • Establish and maintain high-level relationships with customers to promote the our client products and services and resolve disagreements over the terms and conditions of maintenance agreement.
  • Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
  • Evaluate the results of all maintenance agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems, or technology.
  • Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisation's overall vision and its current and long-term business objectives.
  • Responsible for driving a culture of safety and quality throughout the organization.
  • Identify training needs (methods, project management, contractual requirements, code, and legal implications as applicable to area of business) for managers, project managers and supervisors in order to fulfil business plan in each area of discipline.
  • Lead, direct, evaluate, and develop the matrix Maintenance team(s) and professionals to achieve the established budget, safety, quality, and customer satisfaction goals.
  • Responsible for reaching the budgets in the unit.
  • Responsible for customer satisfaction, data management and service quality.


Requirements:


  • Bachelor’s degree in engineering or related disciplines.
  • Minimum 15 years’ experience in service/maintenance operation, facility management and/or security.
  • Minimum 10 years in leadership role.
  • Good command of English and local language.
  • Proven track record of P&L, business planning & controlling, budgeting and long-term planning processes.

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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