Industrial Senior / Sales Engineer - MY & SG

Our client is a global leader in thermal energy management and specialized pumping solutions.

They partner with customers to address complex manufacturing challenges by delivering advanced components and integrated systems that are both responsive and predictive. Their innovative technologies are trusted across a wide range of industries, including biotechnology, pharmaceuticals, industrial manufacturing, automotive, mining, food and beverage, OEMs, and medical devices. With operations in over 60 countries, they provide robust, worldwide customer support. 

· Conduct market research to identify potential customers in the Industrial Sector, for Malaysia & Singapore.

· Develop and implement targeted marketing strategies to reach potential customers in these sectors.

· Key account management including End Users, OEMs & System Integrators

· Build long-term customer business relations right from concept phase and ensure product standardization at customer sites.

· Build and maintain relationships with existing customers in these sectors, identifying opportunities for cross-selling and upselling.

· Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.

· Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.

· Act as the customer's advocate and ensure their technical needs are met.

· Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India.

· Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.

· Provide ongoing technical support and guidance to other departments within the company as required to ensure that all customers receive the highest level of service and support.

· Provide high-quality technical support to prospects and customers during pre- and post-sales situations.

· Understand and solve challenging application problems by recommending appropriate Watson-Marlow solutions.

Update records in CRM interface for opportunity pipeline, appointments, lead and present business analytical data through CRM