IT Business Analyst - eCommerce

Our client is a Singapore-based multinational technology company that designs and manufactures household appliances such as vacuum cleaners, air purifiers, hand dryers, bladeless fans, heaters, hair dryers, and lights. They are focused on solving problems using their technology and ingenuity. It employs over 14,000 people and is present in more than 80 countries. And while they are growing fast, they want to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing their products as well as how they work, how they sell, and how they support their owners. They constantly drive empowerment, development, and equality in an inclusive environment for their people around the world.

Our client demands the highest standard of performance from the technologies they engineer. Their people expect the same from the technology that supports them. They are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that their engineers better technology to solve problems others ignore, Global IT transforms the way they do business through world-class and pioneering IT services and systems.

Their IT Commercial & Connectivity team work with business colleagues to understand what solutions they need, providing development and delivery services globally. They have a very ambitious roadmap of technology changes to support their expanding product catalogue, so it’s a really exciting time to be joining the team!

About the role

As a Business Analyst reporting into the BA Lead, you will be supporting projects, and working on the implementation and enhancement of single large or multiple small information systems, in line with business needs. You’ll be working with Technical Architects, delivering analysis activity to elicit requirements and inform business decisions, being responsible for investigating and analysing business situations, needs and systems, evaluating options for improving these.

Acting as an internal consultant to the business, you’ll be devising and planning the analysis approach for large-scale projects, producing detailed business models, and assisting in the preparation of business cases, identifying new, alternative, and innovative approaches to performing business activities. You will work closely with stakeholders to understand strategic business needs and plans for growth, translating business requirements into technical requirements, and identifying appropriate solutions, while aligning them with business priorities.

You will provide expert advice and insight to ensure business requirements are captured and translated into technical approaches and designs that can be implemented, ensuring business objectives and value of technical solutions are clear and well understood, providing guidance, and reviewing specifications for change. You will conduct business process modelling to generate applicable scenarios for technology functional testing, supporting the business users in acceptance testing.

You will articulate and propose opportunities for improvements in business processes and existing solutions and provide quality assurance on all supporting documentation. You will stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business.

About you

-         An experienced IT Business Analyst (ideally with a technical background) that has previously worked on large projects in a matrix structure, with cross-functional teams

-         Ideally with experience in owner experience/customer journeys

-         Skilled at performing business analysis in a variety of complex situations

-         Comfortable working in Agile/Scrum framework environments

-         Strong business acumen, fast-paced, methodical, organised, with exceptional attention to detail

-         Ideally a relevant professional qualification (e.g., BCS International Diploma in Business Analysis or IIBA Level 3 Certified Business Analysis Professional

Benefits

Financial

-         Performance-related bonus

-         Life assurance, accidental death, and dismemberment insurance

-         Pension scheme with competitive employer contributions

-         Recognition Program

-         Holiday Allowance

Lifestyle

-         Free fruit delivered for office staff, free coffee, and tea

-         Cafeteria benefits, wellness programme, cinema tickets, multisport card, etc.

-         On-site canteen with discounted meals

Health

-         Employee medical cover, with the opportunity to buy cover for family

-         Employee Assistance Program for employees and dependents

-         Reimbursement for costs of eyeglasses