IT Service Integrator - Life Sciences

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

Role Description:

• We’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
• With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Responsibilities:

• As an IT Service Integrator – Life Sciences, you will co-ordinate and consolidate the management of individual affiliate and global IT application services in Life Sciences’ domain, from Service Providers in order to provide an end-to-end IT service management to the affiliates or to global functions, their customers and their users, whilst ensuring that the services consistently meet the business objectives and requirements for performance, quality, cost and assurance.

Requirements

• Knowledge and deep understanding of IT Infrastructure Library offerings (ITIL® 4)
• Knowledge and deep understanding of ITSM – Information Technology Service Management
• 5+ years of experience in ITIL Based Service Management practices. understanding of industry practices and international standards
• Service Integration and Management (SIAM™) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional
• A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
• Experience in Pharmaceutical industry or in any regulated industry is a plus