Key Account Manager

Our client is a pioneer in the Tobacco Manufacturing Industry, with its headquarters situated in the United States. They have successfully expanded their operations to over 180 countries, representing five distinguished regional certifications, namely Europe, the Middle East, Africa, North America, and Latin America. With a workforce of more than 75,000 talented individuals worldwide, our client has truly established itself as a global leader in the industry.

What sets our client apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavor has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client has proved to be a trailblazer in their industry, setting an example for others to follow. With their pioneering vision and steadfast determination, they are poised to create a future that is free from the harmful effects of smoking. 

Responsibilities:

• Lead Key Accounts group with company’s internal teams like in Transformation, S&PD & PBO initiatives/projects i.e. E-commerce, DTE, non-traditional channels. 
• Lead to the development of strategies within the designated Accounts, through development and maintenance of Account Game Plans in line with Commercial objectives to maximize retail leverage, through delivering superior customer service and optimizing key commercial drivers thus achieving competitive advantage and delivering set volume and market share targets.
• Build, manage and maintain effective relationships with KA and conduct formal quarterly reviews to obtain leverage for mutual sales / profitability benefit, whilst adhering to company principle and practices. These initiatives need to be executed, monitored and evaluated to ensure desired outcomes are delivered.
• Monitor and report on all relevant account and channel information, including; channel dynamics, account performance, volume & share performance, pricing, consumer trends & competitor intelligence. Ensure business critical information is reviewed and acted upon, Provide Company understanding of trade & competitor developments in order to facilitate the development of appropriate strategies.
• Propose, agree and manage programs in line with the overall Commercial Strategy.
• Support Key Accounts Executives in negotiation.
• Coach, develop, train and manage Key Account Executives and ensures high standard in KA management and Field Execution.
• Ensures operational excellence in designated channels by managing and monitoring ground executions of direct reports or TPA.  

Requirements:

• 7 to 15 years of overall experience.
• Modern and General trade experience.
• Degree holder is preferred with relevant experience coming from large MNCs, especially in the FMCG or pharma industries.