Manager Service Experience

Our client is a trailblazing pioneer in the Tobacco Manufacturing Industry. What sets them apart is their unwavering commitment to innovation and progress. They have embarked on a remarkable journey of transformation, with a resolute aim to create a smoke-free future. This ambitious endeavour has completely redefined every aspect of their business, from the production and distribution of their products, to how they interact with their customers and society as a whole.

By embracing this transformation, our client is leading from the front, with their pioneering vision and steadfast determination to create a smoke-free future.

With a workforce of more than 75,000 talented individuals worldwide across 180 countries, they have truly established themselves as a global leader in the industry. 

Responsibilities:

• Work with different teams in P&ED and program manage the integration.
• Gathering data and providing that information to the relevant project team members
• P&ED Buildout Program Management
• Develop and build methods, tools, and apply frameworks to support the continues program rollout of the Service Experience team
• Evaluate existing programs and develop a plan to further improve and drive adaption of GSE tools and programs
• Supply the PMO team with relevant data as required and as needed for the projects
• Road map development
• Assist the GSE Sr. Manager in the development of a 3-year roadmap to further embed and drive Service Management practices and Operational excellence strategies

Requirements:

• Degree in HR, Accounting or Engineering
• Proven experience in project management & service transition management
• Experience in development and implementation of Service Management Programs
• Innovative, with proven problem-solving skills
• Experienced in stakeholder management with strong acumen or interest in employee/ service experience
• Strong communication skills (verbal and written/visual) to create and deliver insights through numbers