Network Operations Engineer - L2/L3

Responsibilities:

• Full operational end-to-end responsibility to manage and support as well as identifying and implementing continuous optimizations on datacenter, branch office (LAN, WLAN), virtual networks in the cloud as well as Site-to-Site VPN connectivity, SD-WAN, Network Load Balancers & Full Stack (Including Meraki Firewalls, Switches & Access Points)
• Responsible for all support & operational aspects and continuous optimization & improvement of all global datacenter infrastructure network equipment (Nexus & FEX switches, load balancers).
• Responsible for all support & operational aspects and continuous optimization & improvement of global cloud networks and cloud-native load balancers
• Responsible for all support & operational aspects and continuous optimization & improvement of global branch office wired & wireless network stacks (Cisco/Meraki)
• Responsible for all support & operational aspects for Site-to-Site VPN connectivity
• Responsible for the monitoring, support & operations and escalation handling of ISP lines at various sites worldwide
• Responsible for the definition & setup of accurate network monitoring, to support, manage and further optimize the monitoring eco-system. (Example PRTG or Icinga 2 )
• Ensure that all in-house managed and controlled network device configurations are backup and valid
• Manage revision controls and changes on all in-house managed network devices
• Improve stability by ensuring that the network equipment’s software/firmware versions are standardized and current.
• Serves as a main point of contact on all operational Network matters
• Ensure that the Service Level Agreement targets are met at all times
• Follow the ITIL Incident, Request, Problem, Change, Access Management processes using ServiceNow
• Engage in and support other teams to ensure that business’ Recovery Point Objectives (RPO) are met
• Troubleshoot and resolve service outages as they occur and follow up with after action reviews and root cause analysis
• Improve service availability and performance by continuously fine-tuning networks
• Monitor and measure all global networks’ health and performance
• Recognizes and identifies opportunities for improvement and lead the implementation in all areas of assigned responsibilities (e.g. QoS, Monitoring, Configuration Management etc.)
• Identifies potential areas where existing Standard Operational Procedures and documentation require change, or where new ones need to be developed, and makes recommendations
• Understand and operate within company policies and procedures
• Work and collaborate with different teams and business units
• Participate in a 24x7 on-call duty rotation, willing to work in shifts
• Share knowledge within the team and help the knowledge repository to grow

Requirements:

• Minimum of 5+ years of experience in a Technical Support role
• Minimum of 5+ years of experience in managing LAN, WAN, SD-WAN, Datacenter and Cloud Networks as well as Site-to-Site VPN connectivity
• Minimum of 4+ years of proven experience as a Cisco Network Administrator
• Minimum of 2+ years of proven experience with Site-to-Site VPN technologies
• Minimum of 2+ years of proven experience with load balancing technologies
• Experience with Meraki Wireless and wired environments and technologies
• Experience with Cisco Nexus technologies
• Experience with managing and fine-tuning networking QOS settings
• Sound understanding of enterprise security concepts
• Familiarity with Cloud and Cisco UCS networking concepts is a plus
• Familiar with Wireless concepts. If already conducted wireless surveys (For example – Passive & active survey) is a plus.
• Familiar with Programming skills. Python is a plus.
• Experience in supporting global networks
• Sound understanding of enterprise security concepts
• Proven analytical and problem-solving abilities
• Strong communication skills
• Good command in English, further foreign languages are a plus
• Cross-cultural communication skills.