Oracle Fusion Subscription and Revenue Management Technical Consultant

Responsibilities:

• Completes with other IT personnel on necessary troubleshooting on all internally used software.
• Performs routine maintenance on all equipment (computers, phones, etc.).
• Leads research projects and presents findings regarding recommendations for the best software / tech to use in the company.
• Communicates companywide information about any maintenance or updates.
• Responsible for basic training of necessary personnel to ensure employees will use the applicable software / equipment effectively.
• Available for support via phone, in person meeting, chat or online ticketing system.

Requirements:

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest.
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis.
• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe.
• Teamwork - Ability to work with others and work synergistically with fellow team-members.
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements.
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives.
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict.
• Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
• Resilience - Ability to work under pressure and prioritize.
• Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively.
• Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results.
• Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives.
• Manage external resource against SLA and operational metrics.
• Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process.