Process Manager (E-Mobility)

Our client is a leading European energy company, which for more than 100 years has electrified industries, supplied energy to people’s homes and modernised the way of living through innovation and cooperation. They now want to make fossil-free living possible within one generation. That's why they are driving the transition to a sustainable energy system through initiatives in renewable production and climate smart energy solutions for their customers. They employ approximately 20,000 people and have operations mainly in Sweden, Germany, the Netherlands, Denmark and the UK.

Role Description:

• Are you ready to enable Fossil-Free mobility by establishing efficient processes within the electric vehicle charging industry? Become a Process Manager!
• Our client is scaling up its activities in electric vehicle charging solutions across Europe.
• In the Netherlands, we are a key player in public charging solutions and also offer charging solutions for consumers and businesses, contributing to our mission of enabling fossil-free living within one generation!
• To better serve our customers, we are expanding our team with a Process Manager.
• This role involves further optimizing the Dutch process in close collaboration with local users (customers and key-users/colleagues) and European process and system owners.

Responsibilities:

• As a Process Manager, you will be responsible for the performance of the local customer process.
• This means designing, describing, monitoring, and adjusting processes based on KPIs such as process lead time and first-time-right metrics.
• You will act as a bridge between local users (customers and colleagues/key users) and European process and system owners.
• This involves gathering improvement ideas, translating them into user stories for our CRM system and/or Platform, and discussing them at the European level.
• You will implement and communicate new changes from European teams to the Dutch operation.
• To do this, you must be able to switch effectively between strategy and operations.
• In this role, you will work on today's results and optimize the current operation while also looking at the future changes needed to remain innovative and ahead in the market.
• As a Process Manager, we expect you to provide convincing guidance on both aspects.
• Designing, describing, monitoring, and adjusting processes based on KPIs such as lead time and first-time-right
• Acting as a liaison between local users and European process and system owners
• Gathering improvement ideas and translating them into user stories for CRM system and/or Platform
• Implementing and communicating changes from European teams to Dutch operation

Requirements:

• We are looking for an experienced Process Manager who can translate ideas into pragmatic improvements.
• You easily grasp processes, are analytically strong, and have a pragmatic approach.
• Involving your stakeholders in your plans and having an overarching chain perspective is natural for you.
• You understand the impact of proposed process improvements on the customer, the chain, and colleagues well. Finally, you see it as a challenge to establish process management at the local level while operating in a complex, dynamic international environment.

We Require:

• Minimum of 3 years of relevant work experience in process management.
• Demonstrable experience in analyzing and optimizing processes and related tasks such as elaborating requirements, process flows, and business cases.
• HBO/Academic level obtained through education or experience.
• Experience in preparing clear reports to monitor processes.
• Good command of Dutch and English.