RTR Finance Business Partner Controller

My client is an American multinational food manufacturing company headquartered in United States. 

Responsibilities:

• Handle the liaison between business stakeholders/BPO Accenture and the Bucharest team on certain topics: BS review in month end closing, review, and support BPO deliverables (submission files, BnS recs, internal/external audit)
• Handle PWC requests for the whole RTR stream
• Handle continuous improvement related subjects, coordination of projects from Finance side and input towards CI team for development of ideas.
• Maintain the link between Internal Controls team and the RTR team (act as SPOC for reconciliation issues, audit issues, SOX issues). 
• Handle other tasks as assigned by GBS or our client Leadership.
• Ensure that the RTR team meets service levels outlined in SLAs and work with the Business Process Outsourcing (BPO) provider to ensure that KPIs are delivered seamlessly.
• Ensure that Customer issues are dealt with to their satisfaction and in accordance with the escalation process and push back where this is not the case.
• Carry out calls/ meetings with customers as detailed in SLAs and drive to keep customer satisfaction aligned with the SLAs.

Requirements:

• Bachelor's degree and 1-3 years of experience in a related field.
• Excellent verbal and written communication skills.
• Analytical and problem-solving skills.
• Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments. 
• Strong collaboration skills and ability to partner with key internal/ external customer to drive change & continuous improvement.
•  Prior experience in a continuous improvement or business process improvement role; Lean Six Sigma certification or practical experience. 
• Ability to build consensus and strong commitment from others.
• Strong knowledge of our client or other service center processes and procedures.
• Ability to manage multiple and sometimes conflicting priorities and specific time constraint.
• Experience working in a process or data driven environment.
• Experience working for a multinational organization and working with colleagues in other locations as well as international locations.