Sales Support Specialist - Customer Service Representative (Dutch speaking)

Our client is the global market leader in lactic acid and its derivatives, and a leading supplier of emulsifiers, functional enzyme blends, minerals, vitamins, and algae ingredients. They use their unique expertise in fermentation and other processes to deliver sustainable solutions for the preservation of food and food production, health, and our planet.

For over 100 years, they have been uncompromising in commitment to safety, quality, innovation, and performance. Drawing on their deep application and product knowledge, they work side-by-side with customers to make their cutting-edge technologies work for them. Their solutions help differentiate products in markets such as food, home & personal care, animal nutrition, pharmaceuticals, medical devices, and bioplastics.

Role Description:

• As our Sales Support Specialist, you are an addition to the sales team. You excel in maintaining customer satisfaction, accurate order processing and optimal service of our customers.
• You take care of the work together with the team at the Gorinchem location, the Netherlands and report to the Customer Service Team Lead. 
• The Customer Service Team is very diverse and consists of 6 other Sales Support Specialists. 
• The team is responsible for customers in the Central & Northern Europe region. .

Responsibilities:

• Developing relationships with our customers in collaboration with the Sales Managers
• Providing our customers with a hassle-free shopping experience.
• Assume a proactive sales support role by discussing forecasts and deliveries from existing customers
• Analyzing order patterns, proposing improvements and signaling deviations
• Handling complaints and incidents including progress monitoring and follow-up
• Order processing, credit checks, timely and correct invoicing.
• Updating pricing information
• Maintain customer base

Requirements:

• We are looking for a proactive commercial Sales Support Specialist who can act as a back-up for the French customers and who strives for optimal customer satisfaction and profitability.
• Passion for building and maintaining customer relationships and customer satisfaction
• Minimum MBO 4 or HBO diploma with a commercial background
• Experience in a customer facing role in a B2B environment
• Speaks fluent French at a professional level
• Experience in the manufacturing industry is an advantage
• Knowledge of Microsoft applications including; Excel, Outlook, PowerPoint and Word. Experience with SAP is recommended.
• The ability to multitask and collaborate across various departments within our client.
• Strong commercial and social skills
• Possibility to work from our Gorinchem location