Sales Support (Vertriebsassistenz Innendienst) (m/w/d)

Overview:

• Join our dynamic and innovative team, shaping the future of work processes and solutions for experts and businesses. 
• We are an international company specializing in professional information, software, and services, with a long-standing history of 180 years. With a team of over 19,000 colleagues worldwide, we strive for excellence and take pride in our work, enabling our customers to overcome their most pressing challenges.
• We are currently seeking a talented and dedicated professional to join our team as a Sales Support Specialist. 
• In this role, you will play a crucial part in preparing leads for both new and existing customers, ensuring a seamless transition to the field sales team. 
• Acting as a trusted point of contact for our customers, you will effectively manage communication between our regional clients and the sales team.

Responsibilities:

• Prepare and qualify incoming leads for larger projects, facilitating the handover to the field sales team.
• Serve as a reliable and knowledgeable liaison between our regional customers and the sales team.
• Assist in the creation of offers and order processing, maintaining accurate customer databases and personal contacts, and ensuring smooth handover to the back office.
• Coordinate and organize events for potential and existing clients, as well as manage complaints in a timely and efficient manner.
• Handle tasks such as processing and distributing mail, managing cash transactions, and generating reports.
• Take responsibility for maintaining a well-presented office environment and act as a point of contact for facilities management.

Requirements:

• Previous experience in a similar role and a successful completion of a commercial apprenticeship.
• Proficiency in MS Office products and experience working with an ERP system.
• Strong attention to detail and organizational skills, with the ability to remain composed in challenging situations.
• Customer-oriented mindset and a commitment to delivering exceptional service.
• Problem-solving abilities and a structured approach to work.
• Excellent communication skills and a pragmatic, hands-on mentality.

Other Information:

• Work-Life Balance: Enjoy a generous vacation policy, flexible working hours, and the opportunity for remote work.
• Professional Development: Benefit from structured onboarding, on-the-job learning, and access to various training resources.
• Modern Work Environment: We provide state-of-the-art IT equipment, modern office setups, and well-connected office locations.
• Sustainability Initiatives: We are committed to promoting environmental sustainability, both within our company and beyond.
• Health and Wellbeing: Take advantage of our fitness programs, resilience training, and personal counseling services.
• Employee Benefits: We offer a competitive compensation package, including a company pension plan and exclusive discounts through our partner network.
• Team Engagement: Join us for exciting team events and participate in our employee referral program.
• To apply, please submit your application using the provided link. We look forward to welcoming a new member to our team.