Senior Consultant

Responsibilities:

• Work on systems encompassing MS Teams, Zoom and Crestron
• Excellent technical knowledge and awareness of details to be able to recognize when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.
• Proactively ensure that technical documentation is produced and updated across all projects
• Documentation prior to installation of systems to advise for VLan’s and Firewall Rules
• Install and maintain voice and video portfolios
• Problem-solving and troubleshooting any issue that may arise during any meeting
• Interface with external/internal client and manufacture vendors
• Root Cause Analysis -Identify and solve issues that impact the client's conference rooms
• Ensure that SLAs and daily deliverables are met
• Follow all policies, standards or safety guidelines that a client requires
• Support company events organized by users
• Supporting project activities (perform the change on Teams configuration, testing/UAT, troubleshooting)

Requirements:

• Degree in a relevant field
• Minimum 5 years of experience
• Experience managing in unified communication - Teams, Zooms to manage, configure and support users.
• Knowledge of the following will be an advantage.
• Primary: Teams, Zoom, Webex, SIP, AudioCodes SBC
• Secondary: Poly IP Phone, Power script. 
• Strong negotiation, ability to effectively manage relationships with vendors.
• Ability to engage and collaborate with various stakeholders.
• Interpersonal and communication skills.
• Must have excellent problem-solving and troubleshooting skills with the ability to do advanced troubleshooting on any device