Senior Proactive Engineer

Our client is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

They help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. They assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. They collaborate with universities to educate students, and support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. They partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking.

Responsibilities:

• Analyze DEX tool data to identify trends, predict issues, and propose proactive interventions to enhance employee digital experience.
• Develop, test, and maintain scripts and tools using PowerShell and Python to automate repetitive tasks and improve system performance.
• Work with data warehouses like Redshift and analytics platforms such as Databricks. Use SQL or another programming language to work with databases and create dashboards to extract insights and develop actionable recommendations.
• Develop dashboards and reporting tools using SysTrack and Microsoft Power BI to provide visibility into key performance metrics.
• Collaborate with IT Service Desk and Desktop Support Teams to identify opportunities for automation and efficiency improvements.
• Proactively engage with stakeholders to understand business requirements and translate them into technical solutions.
• Design and implement innovative ideas to enhance customer service and reduce the mean time to resolution (MTTR).
• Act as a consultant to various teams, providing technical expertise in the use of DEX tools and scripting languages.
• Lead initiatives to integrate new technologies or methodologies that improve the IT environment and employee satisfaction.
• Conduct Root Cause Analysis (RCA) on recurring issues and propose permanent solutions.
• Engage with vendor support resources to resolve complex technical challenges and evaluate new technologies.
• Work with APIs to integrate and enhance system capabilities, ensuring seamless interaction between tools and platforms.

Requirements:

• Proficiency in DEX tools like SysTrack, Nexthink, or similar platforms.
• Strong coding skills in PowerShell and Python.
• Hands-on experience with data analytics platforms, such as Databricks, and data warehouses like Redshift. Proficiency in SQL as a programming language for working with databases and creating dashboards.
• Expertise in Microsoft Power Apps and Power BI for data visualization and automation.
• Experience in working with APIs for system integration and enhancements.
• Deep understanding of IT environments, including endpoint devices, software, and cloud-based tools.
• Ability to interpret data and provide actionable insights to improve digital employee experience.
• Strong problem-solving skills, with experience conducting RCA and developing innovative solutions.
• Demonstrated ability to identify and act on trends and opportunities in emerging technologies.
• Knowledge of IT Service Management frameworks (e.g., ITIL) and their practical application.