Service Excellence QRO site

Queretaro Mexico

14 days ago

Years of Experience

5 - 12 years

Workplace Type


Seniority Type



Consumer Goods

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project managementproblem solvingcontinuous improvementCIsix sigmapeople management

Contact our TA to know more about the job

Shruti Agathiya

Talent Advocate at WhiteCrow


About our client

Our Client operates in the Packaged Foods Industry, with its headquarters rooted strongly in the United States. It has its branches spread to more than 180 countries. They fall under the Fortune 500 Companies. Their core business is manufacturing and selling a broad range of convenience foods. It also is a well passed down legacy business, making a mark through history.

Job description

Primary Function:

The QRO site lead role exists to:

  • Ensure the delivers operational excellence following the principles (metrics, DSHs)
  • Generates Continuous Improvement strategy and is in charge to develop the capability to deliver efficiency and effectiveness savings and/or improved user experiences across the different processes and teams.
  • Generates ways to measure CSX and strategic actions and communications plans to address feedback
  • Keeps track of the budget.


  • Understands and guides the site’s administration following the program, i.e. 
  • Annual OGSM, monthly operations results, daily operations through DSHs.
  • Supports the site’s certification journey by coordinating the four pillars’ efforts for the site.
  • Collaborates with Process Leads to build CI mindset in the organization, follows principles and leverage on greater initiatives.
  • Leads and plans the E2E process review to identify delivery gaps and opportunities that will drive transformation/CI opportunities for the site.
  • Integrates, measures, reports and keeps track of CI hunting grounds initiatives + Stakeholders feedback pipelines delivering on their commitments.
  • Manage critical initiatives: create business case, ensure appropriate level of resourcing, track and report initiative progress, escalate for off-track support as needed, monitor and report for sustainable results.  
  • Keeps track of the budget, requests and provides reports on a monthly basis.
  • Generates ways to measure CSX and strategic actions and communications plans to address feedback
  • Benchmark against external organizations to identify trends, areas of opportunity and potential solutions
  • Build positive relationships with key stakeholders
  • Positively influence stakeholders for change


  • Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement. 
  • Proven ability to positively influence at all levels of the organization. 
  • Ability to build consensus and strong commitment from others
  • Proven ability to engage and motivate individuals and teams for positive results (brining the best out of others)
  • Demonstrated strong project management skills
  • Prior experience leading continuous improvement initiatives with sustainable results
  • Proven ability to work independently with little supervision
  • Excellent verbal and written communication skills. 
  • Experience presenting results to an executive team
  • Deep analytical and creative problem solving skills
  • Strong negotiation and decision-making skills. 
  • Ability to make decisions in a fast paced environment
  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments. 
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraint
  • Strong business acumen and leadership skills
  • Experience working in a process or data driven environment

Preferred Criteria:

  • Bachelor’s Degree
  • 5+ Experience in a service delivery center environment
  • Lean Six Sigma certification
  • Experience working for a multinational organization and working with colleagues/subordinates in other locations as well as international locations.
  • Successful people management experience

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Contact our TA to know more about the job

Shruti Agathiya

Talent Advocate at WhiteCrow

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