Service Executive

Responsibilities

• Attentive to customers queries and requests related to banking transactions.
• Actively offer advisory solutions to meet customer’s needs.
• Be proactive to resolve service issues to escalate to manager if unresolved.
• Identify growth opportunities to value-add our customers via sales leads and referrals.
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Constantly support and participate in Bank's ongoing campaigns and programmes.
• Comply with established operational control and audit procedures and maintain a high standard of housekeeping at branch.

Requirements

• Degree or Diploma with relevant service experience.
• Strong passion to build meaningful customer relationships and enhance customer experiences.
• Effective listening skills with good problem-solving skills.
• Possess excellent multi-tasking skills and be able to function under pressure.
• Strong communication skills characterized by excellent writing and speaking skills.