S

Solution Architect - ServiceNow

Singapore Singapore

10 days ago


Years of Experience

12 - 20 years

Workplace Type

On-site

Seniority Type

Senior

Industry

Information Technology & Services


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Skills

Business ProcessesConduct InterviewsCustomer RequirementsServicenow ImplementationEnterprise ArchitectureServicenow Development

Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


Description

About our client

Our Client operates in the Information Technology Services and Information Technology Consulting Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 50 countries, providing employment to more than 2,40,000 people all over the world. Their core business is assisting clients in their Information Technology Management in technology operations, infrastructure and application. They believe in making their share of contribution to the Digital Transformation of the world.

Job description

Responsibilities:


  • Serve as primary technical point-of-contact for the project and as the face of the development team to the customer.
  • Provides advice on how business services are delivered with a vision for improvement.
  • Stays current on ServiceNow products and applicable integrated technologies
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Works closely with client’s enterprise architecture team, Security team and Infrastructure team.
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
  • Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems.
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions 
  • Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated.
  • Leads the Team in implementation of technical best practices, policies, and procedures.
  • Responsible for Prototype building, Sprint demos, delivery of additional development artifacts and documentation
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices.


Requirements:


  • Minimum of 12+ years overall experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions.
  • 6+ years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3rd party applications.
  • At least 4 end to end ServiceNow and its associated products implementation experience

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Contact our TA to know more about the job

Rashi Modi

Talent Advocate at WhiteCrow


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